Account and Order Questions

If you need help with an order that has been placed, please reach out to us at teamvitadreamz@gmail.com with your order # and your desired change. We can also be contacted at (323) 536-1296 (9am - 9pm PST).

Yes! Please contact us at teamvitadreamz@gmail.com for more information on how to receive your discount!

Mobile: After adding your desired products to your shopping cart, begin the checkout process. Before you enter in your contact information, be sure to click the “Show order summary” drop down menu near the top of the screen. This will show you the products you are purchasing as well as the spot for you to enter your code. Once you have entered your code, click the arrow and it should show your new discounted price. 

Desktop: After adding your desired products to your shopping cart, begin the checkout process. The spot to enter your code should be in the top right corner below the products in your cart. Once you have entered your code, click the arrow and it should show your new discount price.
Please Note: If there is another site-wide promotion currently active when attempting to use a code, it will not be applied as only one discount per order is allowed.
○ If you have any issues that can’t be resolved through this process, please contact us at teamvitadreamz@gmail.com or start an online chat with one of our team members.

You can reset your password via this link: https://vitadreamz.com/my-account/lost-password/ ** needs to be created.

If you have an account with us you can view your order history by clicking the following link:
https://vitadreamz.com/my-account/orders/**needs to be created

Shipping Methods
We ship all of our orders via USPS If you select free shipping, this will typically be sent out as a First-Class Mail package via USPS.

USPS
All of our shipments are shipped out First-Class Mail unless the Priority Shipping option is selected during the checkout process. The shipping times for First Class Mail can vary depending on the distance away from our HQ in Los Angeles. We have seen times ranging from 1 day all the way to 12 days. Priority Mail packages are typically delivered within 1-5 days.

You can track shipments through the USPS website: https://tools.usps.com/go/TrackConfirmAction_input

Processing Times
Orders typically take 1 business day (Mon-Fri) to process.

Please note that orders stop processing around 4PM PST to ensure that we can get to the post office in a timely manner.

Once an order is placed, you can expect to receive a confirmation email letting you know that we have received your order and that it has begun processing. When the order has shipped you will receive any available tracking information.

Potential Processing Delays: During holidays or other extenuating circumstances such as the current Covid19 pandemic, our processing times may increase up to 2-3 business days but we will try our best to get to orders as quickly as we can.

Potential Shipping Delays: Although we do our very best to get your orders out as quickly as possible, once your order has left our facility we are entirely at the mercy of the shipping courier to get your package to you on time. During holidays or other extenuating circumstances such as the current Covid19 pandemic, shipping times can increase by an additional 2-5 business days without notice. This is out of our control. But if it seems that your order is far beyond the expected time frame and you are continuing to have issues, please contact us and we will do our very best to find a solution!

Please contact one of our VitaDreamz specialists either via phone (323) 536-1296 , email: TeamVitaDreamz@gmail.com, or through our instant 

Unfortunately we are only shipping within the United States at this time. Please contact us via email for information. TeamVitaDreamz@gmail.com

If you receive a damaged or defective product, please contact us immediately via email: teamvitadreamz@gmail.com with a picture of the defective/damaged product within 30 days of receipt for a full refund or a replacement.

If you’re unhappy with your purchase or have other concerns, please reach out to us! We work with all of our customers on a case-by-case basis, so if you’re unhappy with something that we can fix, we’ll do our very best to find a solution for both parties!

We ship anywhere in the United States with the exception of Iowa, Idaho, & South Dakota due to local regulations.

If you placed an order while signed into your account you can view your order status by going to:

My Account > Orders > View

Here you can view tracking information, order details, and view your shipping address.

Please note: Orders typically take 1 business day (Mon-Fri) to process. Please note that orders stop processing around 4 pm PST.

Once an order is placed you can expect a confirmation email letting you know that we have received your order and it has begun processing. When the order has shipped you will receive tracking information.

If you need any additional help please reach out to: TeamVitaDreamz@gmail.com

Most Coupons cannot be combined with other offers including Bundle & Save and Subscribe & Save. If you are still having an issue please reach out to us via: teamvitadreamz@gmail.com

CBD & Ingredients Questions

Yes! All of the ingredients are tested by a 3rd party lab before any product is released into the market. These tests look for important things like potency, solvents, pesticides, microorganisms, and ofcourse THC! We utilize an ISO 17025 accredited third-party lab to test all of our products so you can be assured the results are accurate and safe for your body!

Listed on the side of our product’s packaging is a Lot# and Exp Date which you can check against on our Lab-Results Section on our Website.

We also have QR codes on all of our products that, when scanned, will bring you directly to our product test results on any smart device.

CBD is a natural compound extracted from the hemp plant, also known as Cannabidiol. It works with your body’s endocannabinoid system which research has shown plays an integral part in maintaining your body’s homeostasis.

Your Endocannabinoid System, or ECS handles many important functions throughout your body and plays a huge role in sleep, mood, recovery and overall wellness. The endocannabinoid system leads the charge for every physiological system in the human body. And its role is to keep us balanced and healthy. A well functioning endocannabinoid system keeps us in good health. Think of it as a way to keep us in a state of balance.

Absolutely not! CBD is entirely non-psychoactive and our CBD is 100% THC-FREE. Sometimes CBD can be confused with THC -- which WILL get you high-- but they are completely different compounds and again ours contains 0.00% THC.

Everyone’s needs are a little different, so we made our dosing as easy as possible for our customers. We typically recommend starting with the LEAST amount of chews or drops as you can ALWAYS take more if you need more.

Chews: Most people find that 1-2 chews about 30-60mins BEFORE their bed time is plenty enough to get them to sleep and help them wake up feeling refreshed. If you need more, feel free to eat more! Even if you eat 5 you will still be under the maximum recommended dose of any of our ingredients.

Tincture: Most people find that ½ - 1 full dropper about 30-60mins BEFORE their bedtime is plenty enough to get them to sleep and help them wake feeling refreshed. As our tincture can be taken directly under the tongue, the effects have been anecdotally found to be slightly stronger in effect, so always start with a little as you think you might need. You can always take more!

If you have any questions or need some assistance please dont hesitate to reach out via Phone/Email/Instant Message and one of our SleepEZ Specialists will try to help you figure out the best dosing for you!

We use a microdose of 1mg melatonin in each dose of all of our products! To dose up, take more chews or drops!

We use a proprietary microdose amount of L-Theanine in each dose of all of our products! Each chew or dropper has no more than 10mg of L-Theanine / dose.

We use a proprietary microdose amount of Gamma Aminobutyric Acid (GABA) in each dose of all of our products! Each chew or dropper has no more than 10mg of GABA / dose.

We use a proprietary microdose amount of 5-Hydroxytryptophan (5-HTP) in each dose of all of our products! Each chew or dropper has no more than 10mg of 5-HTP / dose.

We use a proprietary microdose amount of Chamomile extract in each dose of all of our products! Each chew or dropper has no more than 10mg of Chamomile Extract / dose.

Chews: We recommend using our chews within 1 year of their manufacture date. They won’t “go bad” per say but at that point they will start to get hard and may lose potency. Keeping our chews in a cool, dry place is another step to ensure their longevity.

Tinctures: We recommend using out tincture products within 2 years of their manufacture date. They won’t “go bad” but they may lose their potency over time. Keeping our tinctures upright in a cool, dry place is another step to ensure their longevity.

Although our formula utilizes a microdose blend that typically will not interact with most medications, we believe it is ALWAYS important to talk with your doctor or a trusted healthcare professional before adding VitaDreamz into your routine if you have ANY concerns or health issues. 

All of our VitaDreamz products contain only CBD isolate or distillate (from an industrial hemp source, required by law to test at under 0.3% for THC). We make sure our all of our products go beyond what’s required and test at 0.0% for THC.

The common urine drug screen for THC-COOH is known to have very little cross-reactivity to other cannabinoids that are not psychoactive, such as CBD. Positive THC-COOH screening results should be followed up with secondary confirmation testing.

There is anecdotal evidence across the industry that false positive results have happened to some CBD-only users. This is typically caused by very large doses of CBD products that contain slight amounts of THC. There is a growing concern about the accuracy of urine drug screening given that CBD is legal to consume in nearly every state, but we cannot offer much more guidance than to look online for further resources that may help you in your situation. We can however confidently say that we have not had a single positive test brought to our attention due to taking any of our products.

Please sign-up for our email newsletter to receive monthly promotions and information about VitaDreamz!

All of our VitaDreamz products are made to federal regulations and contain less than 0.3% THC as required by law. In fact, We make sure all of our products go beyond what’s required and ensure they test at 0.0% (or non-detect, as far as our testing methods will permit) for THC .

We recommend storing any of our products in a cool (room temperature is fine) & dry place. NOT RECOMMENDED TO LEAVE IN A HOT CAR!

We’re always happy to extend our VitaDreamz family! Please fill out our Wholesale Inquiry Form here : www.ENTERLINKHERE.com

Once we have received your email, please allow 24hrs for our Wholesale Manager to connect you with the VitaDreamz Sales Rep responsible for your area. They will be able to handle any questions regarding pricing or about our product offerings.

In the off-chance that you have not been contacted within 24hrs of your submission please submit a new request.

No — According to a report from the World Health Organization, “In humans, CBD exhibits no effects indicative of any abuse or dependence potential…. To date, there is no evidence of public health related problems associated with the use of CBD.” 

The 2018 Farm Bill made hemp (defined as having less than 0.3% THC) legal in the United States. CBD made from hemp is legally permitted in all states except Iowa, Idaho and South Dakota.