Returns & Refund Policy
We’re here to help!
If you have any questions or concerns regarding a return or refund request, please contact us at firstname.lastname@example.org with your Name and Order # and we will try our very best to help you out!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We have a no hassle return policy and will take a product back within those 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Before returning any products, please contact us first via firstname.lastname@example.org with your name and Order# so that we can make sure to prepare for your incoming return.
To return your product, you should mail your product to: VitaDreamz HQ, 15 Westminster Ave, Venice, CA 90291
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.If you have any additional questions or concerns, please don’t hesitate to contact us at email@example.com and we will try our very best to help you out!”